Refund policy
Cancellation Policy
- Right of Cancellation:
You may cancel your contractual declaration within 14 days without stating any reasons, in writing or – if the goods are handed over to you before the deadline expires – by returning the goods. The period begins upon receipt of this notice in text form (e.g. letter, fax, e-mail), but not before receipt of the goods by the recipient and also not before we have fulfilled our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraph 1 no. 10 EGBGB. To meet the cancellation deadline, it is sufficient to send the cancellation notice or the goods in a timely manner.
The cancellation must be addressed to: JURA NATURHEILMITTEL GmbH, Nestgasse 2-4, D - 78464 Konstanz.
by e-mail to: info@hildegard.de
- Consequences of Cancellation:
In the event of an effective cancellation, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return or surrender the received service and benefits to us, either in whole or in part, or only in a deteriorated condition, you must compensate us accordingly. You are only required to pay compensation for the deterioration of the item and for derived benefits to the extent that the use or deterioration is attributable to handling of the goods that goes beyond testing the properties and functionality. By "testing the properties and functionality" is meant the testing and trying out of the respective goods, as is possible and customary in a retail store. Items that can be sent by parcel post are to be returned at our risk. You are required to bear the regular costs of return shipping if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of 40.- € or if, in the case of a higher price for the goods, you have not yet provided the consideration or a contractually agreed instalment payment at the time of cancellation. Otherwise, the return shipment is free of charge for you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you upon sending your cancellation notice or the goods, and for us upon receipt thereof. Your right of cancellation expires prematurely if the contract has been fully performed by both parties at your express request before you have exercised your right of cancellation.
